The service officially begins once the truck arrives at the location. It ends once the bill is settled, rounded up to the nearest 15 minutes.

The deposit covers about two hours of the charge including travel.

The company will not charge extra for this. The moving will be rescheduled to a new date without incurring additional charges.

To save time and effort in putting the boxes in the truck, it is best that the boxes are only filled with the ample amount. Anything in excess might cause delays in the stacking. Make sure that 

the boxes are properly labelled too to avoid confusion.

Definitely not! One of our core principles is transparent pricing. We are true to our promise.

There are a handful of reasons that may prolong the duration of moving. Some of them may include: inaccurate number of items thus additional time to pack, assembling or assembling of furniture, elevator accessibility, distance to the new location accompanied by traffic and weather conditions.

For a small batch, we apply the 15-minute increment since its price reflects better the amount of time needed by our team to complete the move. This pricing method prevents overcharging.

Travel time is computed apart from the moving time because it covers a different set of activities like travelling from our office going to your pick-up point, moving to the destination, and travelling back to our office.

The 15-minute increments are more accurate in terms of the time that each job is fulfilled and aligned to its equivalent pricing. It is in line with our ‘fair costing principle’. Others charge in 30-minute increments, which later on bills the client more than they should.

There are three things things to do in preparation for the move. First, empty and clean your refrigerator. Second, tape the door to prevet it from opening during the move. Lastly, tape and secure the power cable to prevent damage.

Yes, we can, but only upright pianos for now. During the call, kindly indicate right away that a piano is included in the move. This way, we can already include it in the total service order and costing.

Yes, we can. Artworks are best wrapped in heavy duty blankets to ensure safety during the move. The more delicate ones may require specific packing such as crates or other protective cases.

The best day is any day between Mondays and Saturdays. We can also do Sunday but a higher charge will incur.

The team members of Dream Different Removals are trained well to handle your belongings with care. However, should there be unfortunate circumstances that damage your goods, we will diligently offer the repair, replacement, or compensation for what we caused.